Own a portfolio of 40-60 mid-market SaaS accounts and drive adoption, renewal, and expansion. You will run QBRs, identify churn risk, and advocate for customers internally. Product is a project management tool for creative agencies — you don't need to be a power user, just a good consultant. CSMs who consistently hit net revenue retention targets earn $130k+. Fully remote with quarterly team gatherings in Austin.
Customer success, account management, or sales experience. Comfortable managing executive-level relationships. Strong problem-solving and presentation skills. Tech-savvy with experience using a CRM (HubSpot, Salesforce) and CS platform (Gainsight, Totango).